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medios

How the Media Failed in Its Coverage of the Boston Bombings

It’s been a tiring week for anyone in the media — and a sobering one for anyone in the media with a conscience. The coverage of the Boston Marathon saga, from the bombing on Monday to the capture of suspected bomber Dzhokhar Tsarnaev on Friday, brought out some of the very worst features of news in the digital age. Here are the ways the media fail when they cover a big, breaking story — and a simple reason why.

1. The Media Get a Lot of Things Wrong

There was CNN, desperate to be first in announcing an arrest, then clumsily backtracking. The AP did the same, as did the Boston GlobeThe New York Post stubbornly kept exaggerating the death toll, long after confirmation to the contrary, and repeatedly identified the wrong guys as suspects. In social-media land, a vigilante army witch-hunted the wrong people on Reddit and Twitter. Then there are the more right-wing outlets, with their increasingly rabid conspiracy theories that the real perpetrator is a Saudi or that the whole thing was a «false flag» attack, i.e., aput-up job by the U.S. government.

And that’s just the big stuff. Anyone following along was subjected to a constant trickle of small errors and unverified information — and, in the best case, to endless repetition of the same paltry clutch of facts, padded out with vacuous blathering.

2. The Media Lose All Sense of Proportion

It’s not just that the English-speaking media devoted vastly more attention to a bombing that killed three in Boston than to, say, the bombings that killed 50 people in Iraq that same day. That’s fine; media cover things their audiences have a connection to. Nothing new there.

But American audiences also care, presumably, about ordinary gun crime, and domestic violence, and obesity, and car accidents, and opportunistic infections in hospitals, and toxic waste, and fossil-fuel pollution, and any of the countless other things that are thousands of times more likely to kill them in any given year than a terrorist attack. But the media don’t cover these with nearly the same intensity.

3. The Media Show Things They Really Shouldn’t

«Grown-up media don’t show people with torn-off limbs,» tweeted Marcus Schwarze, an editor at the Rhein-Zeitung in Koblenz, Germany, after a grisly photo from the bombing made the rounds on several news sites. He followed up, «We should show nothing that my 10-year-old can’t sleep after. Describing it ‘graphic’ or ‘NSFW’ drives me nuts.» I don’t fully agree with Schwarze; I think reasonable people can debate which graphic pictures count as a public service and which as prurience, or whether a warning label makes them okay to publish. But many media outlets that once posed as prim guardians of their readers’ sensibilities now seem to treat those as the readers’ problem.

4. The Media Aren’t Very Good at Two of Their Most Important Jobs

Job one: Answering the question «What’s happening now?»

Getting the answer to this, unless you’re a news junkie who’s been following along obsessively, can be surprisingly difficult. Sure, many outlets (such as Quartz) don’t try to cover events minute-by-minute but instead choose specific angles. But even on the big news sites this week, it could be hard to figure out what was going on.

This is a problem of design. Most sites deliver breaking news either in the form of an article, periodically rewritten — which gives you some background, but becomes useless when news is moving fast — or a live blog, which is easy to keep current, but a lousy way of informing someone who hasn’t been keeping close tabs. And good live-blogs were few.

Twitter was by far the best place to hear things first. All new information, both true and false, appeared there at once. Even if you didn’t have a television, you could follow the action on several different TV stations almost in real-time, through people reporting in on Twitter. But again, for anyone not already immersed in the news, it was close to useless.

Even the meta-news outlets, Google and Bing, which have made huge efforts to adapt their search engines for real-time news, were a let-down when it mattered most. I searched them a few minutes after Dzhokhar Tsarnaev was pulled out of his hiding place in a boat and arrested:

Job two: Answering the question: «Is such-and-such true?»

As soon as a false rumor hits the internet, figuring out whether it’s been debunked can take a good deal of digging, even if reliable news outlets didn’t repeat it. This, like the «what’s happening now?» problem, is one of design. News organizations are designed to tell stories. They’re not designed to organize facts. You won’t find a list of disproved claims about the Boston bombers anywhere. And if you search for a claim — such as, say, the widely-reported allegation that they robbed a 7-11 convenience store before clashing with police — it may take you a while to find outthat it isn’t true.

The Root Cause: The Battle for Attention

After Boston, some people — media people, naturally — have voiced the hope that either the media will become more responsible, or their audiences will become more discerning. But I think that hope ignores the basic equation of the media business.

The media make their money based on how much attention people pay them. Thanks to the Internet, the number of people who can potentially give each outlet their attention has exploded; the number of things vying for each person’s attention has mushroomed; and the amount of money each sliver of attention is worth has plummeted. So all media are now competing in the same giant arena, for ever-smaller crumbs.

And when a big story fills the arena with spectators, the contest for attention becomes a frenzy, because we all know that the spectators’ attention span for any one story is short, but the reward for winning it at that moment is huge. And so we fight tooth-and-nail to grab it before it ebbs away.

The only way this can change is if the competition for attention shrinks. And shrink it probably will. We are arguably living in an abnormal epoch, one in which there are simply too many media. Lots of old-media outlets that once served distinct audiences but now compete for the same audience online have not yet died out. Meanwhile, lots of new outlets have been born that have not yet failed.

Some media will die out. What we don’t know is how long it will take. And we also don’t know what the ones that survive will look like. Will they devote the same disproportional effort to a few big stories in their scramble to get a slightly bigger slice of the attention pie? Or, with less competition, will they find a way to make a living in more specialized niches? How much good the media can do in society will depend on the answer.

An aside: I’d be remiss if I didn’t mention Quartz’s position in all this. As a global business publication with a small staff, we realized quickly that there was no point in competing with others on real-time updates, so we focused on finding original angles of our own. We were careful not to report as fact things that didn’t come from reliable sources. When we could, we corrected errors  that others had made. We didn’t publish the goriest pictures. We did some things that I’m proud of. But on the charge of disproportionate coverage: guilty. At the end of the day, we’re in the same attention business as everyone else.

How the Media Failed in Its Coverage of the Boston Bombings.

Categorías
medios periodismo

21 WTF Newspaper Headlines – BuzzFeed

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Source: imgur.com
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Source: twitpic.com
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Source: @lukelewis
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Source: @edyong209
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Source: i.imgur.com
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Source: twitpic.com
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Source: i.imgur.com
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Source: imgur.com
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Source: imgur.com
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Source: i.imgur.com
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Source: techeblog.com
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Source: babymantis
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Source: techeblog.com

21 WTF Newspaper Headlines.

Categorías
periodismo periodismo digital

Three lists about BuzzFeed’s serious journalism | Poynter.

A little more than a year ago, BuzzFeed made the leap into the realm of serious journalism. It hired some known journalists and a lot more hungry young writers, expanded its verticals, and announced a plan to create serious content to go alongside the site’s trademark clever lists.

Now, with BuzzFeed creating a home for its long reads, building a business vertical and trying to figure out how to expand into breaking and international news, it’s a good time to assess.

BuzzFeed Editor-in-Chief Ben Smith interviews U.S. Sen. Marco Rubio in February (Screengrab from BuzzFeed video)

BuzzFeed Editor-in-Chief Ben Smith told me in a phone interview that he’s mostly pleased. “I’m psyched about the amount that we’ve been able to punch through,” Smith said. “We are advancing stories. I think that’s what we want to do.”

He emailed me a list of what he considers BuzzFeed’s greatest hits, including Rosie Gray’s story on the GI Bill not working, McKay Coppins’ coverage of Mitt Romney’s Mormon faith and Reyhan Harmanci’s profile of an anonymous Google contractor who had to look at porn and violence all day.

  • On hiring: Smith says he looks for people who are fearless, have raw talent and aggression and take themselves “seriously in a good way.” Also, he doesn’t hire big names for the sake of their star power. “I hired Michael Hastings because he’s a workaholic, not for his name or his good looks.”
  • Current size of the staff: 225 people with roughly 80 working for Smith on the editorial side, making it larger than most mid-size newspapers.
  • The 2012 presidential election was BuzzFeed’s year. “Presidential elections are unique. Every cycle there is a news organization that breaks through. That was our cycle.”
  • You may not be in the target audience. “Most of our stories are written for someone who cares about the Twitter front page. Not all of them, but many of them.”
  • Good stories succeed wherever they are, but entertainment stories rule: “Good stories get a lot of readers. That’s true across journalism and history. But more people care about entertainment. A greatBeyonce story will get more attention than anything else.”

I interviewed two staffers who work for Smith, reporter Rosie Gray and political editor McKay Coppins. They described a creative, exciting environment where they have a lot of freedom to select their own stories and ignore the competition, two workplace benefits that would make lots of other journalists jealous.

  • They’re still a little sensitive about their serious efforts not being seen as a novelty. “A year ago we started doing serious journalism,” Gray, who is 23, told me. “We have to combat the idea that we are just about fun lists.”
  • Three days is a long time to spend on a story. Gray and I first talked about her piece on foreign governments using NGOs to disperse propagandawithin in the United States. “It took like two days to report. I spent Monday, Tuesday and Wednesday focused on it. We published it on Thursday. That’s a long time. I don’t usually take that long.”
  • They get it that their target audience is not Mom and Dad. Coppins, who is 26, told me: “It’s clear that we are having some success in producing serious, in-depth journalism in a way that is digestible for people who spend all day on the internet.”
  • Why BuzzFeed is like a Parisian café. Quoting BuzzFeed founder Jonah Peretti, Coppins explained the site’s philosophy this way: “You have people sitting at a table reading philosophical text, a religious text, or a newspaper and sometimes they stop to pet a dog that walks by.” On the day we talked, the Top 5 stories on the site illustrated that outlook.
    1. A story about how “The Bible”‘s Satan character looked like President Obama.
    2. A piece about how folks discussed gay marriage at CPAC.
    3. 13 ways Republicans Can Win The Internet.”
    4. A classic: “23 Kitties Of Congress.”
    5. And rounding out that list was a scoop about Democratic activists who sneaked into CPAC hoping to catch attendees jeering Ashley Judd.

Yet BuzzFeed isn’t quite the major player it wants to be. The site has yet to prompt a major investigation, resignation, firing or any of the other measures of watchdog impact. Some of that’s because it just hasn’t been in the game long enough. Eventually that will happen. BuzzFeed will have the equivalent of Deadspin’s Manti Te’o moment. Here are three things I’m looking for in the evolution of BuzzFeed during its second year of grownup journalism.

  • Stronger editing. With with the exception of BuzzReads, the long pieces especially need more structure and precision. Some stories run 6,000, even 7,000, or 10,000 words. That’s New Yorker length. If you want to write that long, you have to make it that good. So pieces like this one on a staffer’s sleep disorder, which Smith named one of the highlights of 2012, need to be rethought. It’s not a bad piece. But a rigorous editing process ensures that the story has a tight-enough architecture to move it along and keep the reader engaged. BuzzFeed’s long reads have to be even better than that, because they might compete with a banner teasing absurd items of clothingor a story predicting which character will die next on “The Walking Dead.”
  • Mentoring and growing expert journalists. The benchmark of a journalism staff is not how great they are today but how much each individual can continue to grow. Some of this comes through the editing process described above. Writers get better by writing a lot, which BuzzFeed writers do, and by working with transformational editors. Writers also grow through developing expertise, critical thinking skills, and doing increasingly sophisticated analysis that works. Writers also have to be allowed to occasionally fail, or start working on pieces that never make it through the publication process.
  • Getting the attention of people who make things happen. When Anne Hull and Dana Priest wrote their Washington Post series on thefailures at Walter Reed Medical Center, people in Congress introduced legislation to shake things up even before their constituents started writing. Even though some of the issues BuzzFeed takes on have that potential, the stories aren’t delivered with the authority and heft and that compels people in charge to respond. BuzzFeed Brews has the potential to become a placeserious politicians go to have serious and cool conversations.

BuzzFeed’s journalism model is a bit like ESPN’s, an organization I’m familiar with. They both produce a large volume of highly entertaining information, sprinkled with some regular journalism and some high-end stuff. BuzzReads reminds me of ESPN’s 30 for 30 film documentary series, not least because both are produced mostly by outsiders. BuzzFeed should occassionally free its writers to do that level of work.

I was asking Smith to describe the difference in traffic between the serious journalism and the silly stuff. That’s an artificial distinction, he told me. There’s a way to make a serious or poignant statement that people want to share. In an email exchange after our phone conversation, he pointed out that a political piece will reach hundreds of thousands, while animals reach millions, but perhaps the greatest hit ever on BuzzFeed was an aggregation of the most powerful photos of 2011. “Do you think it’s unserious?” he asked.

And that may be the point. It’s emotionally powerful. It took a skilled editor to assemble it. But it doesn’t change anything. The sheer size and growth of BuzzFeed gives it the opportunity to be a major player in American journalism for years to come. To fully step into that role, BuzzFeed will need to harness its existing genius of poignant aggregation, and apply it to the creation of new information. BuzzFeed has the potential to invent a new form of journalism.

Steve Kandell, who edits BuzzFeed’s longreads, disagreed with my assessment that there is too much distance between BuzzFeed staffers and what he is producing with the help of outside writers. He pointed to BuzzFeed’s work last week covering the Supreme Court’s consideration of the Defense of Marriage Act.

“From where I’m sitting, there’s a lot of editing, a lot of mentoring, and I just watched our entire DC bureau work on nothing but the DOMA case all last week, which seems pretty deep to me, as an observer,” he wrote in an email.

Later this year when the Supreme Court announces its rulings in the gay marriage cases will be a good test for BuzzFeed. Can it create and aggregate in a way that furthers understanding, advances the conversation and influences those in power?

BuzzFeed doesn’t really need to make great journalism to be successful. But journalism sure could use the boost a fully formed BuzzFeed would give it.

Three lists about BuzzFeed’s serious journalism | Poynter..